Return And Refund Policy

Last Updated: June 2026

At Aurelzaa, customer satisfaction is important to us. This Return & Refund Policy explains the conditions for returns, exchanges, and refunds. By placing an order on our website, you agree to the terms outlined below.

Return Window

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, items must be returned within the stated return period and must comply with the return conditions described in this policy.

Return Eligibility

Returned items must be in their original condition, unused, and returned with any original packaging where applicable.

Items that show signs of use, damage caused after delivery, or alterations may not qualify for a return.

How to Start a Return

To initiate a return, customers should contact our support team and provide their order number along with details regarding the return request.

Once the request has been reviewed and approved, return instructions will be provided.

Return Shipping Label Cost

Customers are responsible for the cost of the return shipping label unless otherwise required by applicable law.

Original shipping charges are non-refundable unless otherwise stated.

Return Inspection

All returned items may be inspected upon arrival before a refund or exchange is approved.

The inspection process helps verify that returned items meet the conditions outlined in this policy.

Exchanges

We accept exchange requests for eligible items.

If you would like to receive a different item, size, color, or replacement product, please contact our support team and follow the same return request procedure.

Exchange requests are subject to product availability at the time the request is processed.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us as soon as possible after delivery.

Our team will review the issue and provide further assistance where appropriate.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene reasons, customization, clearance status, or other restrictions disclosed on the product page.

Refund Approval

Once a returned item is received and inspected, customers will be notified regarding the status of their refund request.

Approval decisions are made based on compliance with this Return & Refund Policy.

Refund Processing Time

Approved refunds are processed within 10 business days after the returned item has been received and approved.

The time required for funds to appear in the customer's account may vary depending on the payment provider or financial institution.

Partial Refunds

In certain situations, partial refunds may be issued when returned items do not fully meet return requirements but still qualify for limited reimbursement.

Late or Missing Refunds

If a refund has been approved but has not appeared within the expected timeframe, customers should first contact their payment provider or financial institution before contacting our support team.

Cancellation Requests

Order cancellation requests may be accepted before an order enters processing or shipment. Once processing has started, cancellation may not be possible.

Policy Updates

Aurelzaa reserves the right to update or modify this Return & Refund Policy at any time. Any updates will be posted on this page.

Business Information

Business Name: Aurelzaa.store

Business Number: 01443 602890

Business Email: support@aurelzaa.store

Business Address: 1301 W Busch Blvd, Tampa, Florida 33612, United States